Conflict Resolution and Leadership
Learn how to prevent, face, negotiate and turn conflicts into opportunities for growth and collaboration.
Lo que serás capaz de hacer
85% of employees in leadership positions believe that developing conflict resolution skills is crucial for professional success. Additionally, research shows that we spend 25% of our work time managing and resolving interpersonal conflicts. My name is Hector. I’m an instructor Partner at Udemy. In this course i will guide you through a practical and reflective approach that will transform your ability to handle challenging situations and navigate difficult interpersonal relationships. By the end of my course, you will: Strengthen your leadership and communication skills to effectively prevent and resolve workplace conflicts. Gain expertise in Harvard's principle-based negotiation model for conflict resolution. Identify unmet needs in challenging situations and adapt strategies to address them. Cultivate collaboration, creativity, and critical thinking in your approach to conflict. Confidently express your ideas and opinions, even in tough situations. Discover strategies to manage and resolve conflicts based on your goals and relationships. Learn to acknowledge mistakes and offer meaningful apologies when needed. Develop a versatile methodology to navigate any interaction and achieve your objectives. Build mental resilience, stronger relationships, and a solid sense of self-assurance. Boost your confidence, embrace challenges, and communicate effectively in diverse settings, all while equipping yourself with skills and powerful tools. Join over 35,000 professionals who have already chosen my courses and invest in a brighter future for yourself. I’m confident that my course CONFLICT RESOLUTION , will boost your personal and professional growth while adding immense value to your résumé. So, I’ll see you in the first class!
- Develop leadership and communication skills to prevent and resolve conflicts in the workplace.
- Discover and master the Harvard Negotiation Model for conflict resolution.
- Learn Conflict Resolution Strategies based on the importance of your Relationships and Goals.
- Master a methodology to comunicate and interact with anyone on any topic and achieve your goals.
- Learn how to express your opinion in difficult situations.
- Discover which needs are being challenged and adapt solutions to meet them.
Temario
UNIDAD 1 - INTRODUCTION · 7 leccionesUNIDAD 1 - INTRODUCTION
UNIDAD 1 - INTRODUCTION
- Basic Concepts.
- Introduce Yourself.
- Essential Skills.
- [TEST] Are you in the middle of a Conflict?
- [SMART TIPS] HARVARD'S Negotiation Model.
- Negotiate a Win–Win Agreement
- Introduction Quiz.
UNIDAD 2 - PREVENTION · 8 leccionesUNIDAD 2 - PREVENTION
UNIDAD 2 - PREVENTION
- Set the right Conditions.
- Free yourself from Resentment.
- Set clear Expectations.
- [SMART TIPS] How To Disagree?
- Keep an Open Mind.
- Honor Diversity.
- [SMART TIPS] How to Project Confidence?
- Prevention Quiz.
UNIDAD 3 - RESOLUTION · 10 leccionesUNIDAD 3 - RESOLUTION
UNIDAD 3 - RESOLUTION
- Eliminate Misunderstandings.
- How to be Assertive?
- [SMART TIPS] Gratitude and Forgiveness.
- Call to Collaborate.
- Always be Creative.
- How and When offer Support?
- [SMART TIPS] 3 Approaches in Conflict Resolution.
- Do your homework, Make a Plan.
- From Resolution to Commitment
- Resolution Quiz.
UNIDAD 4 - LEADERSHIP AND NEGOTIATION. · 6 leccionesUNIDAD 4 - LEADERSHIP AND NEGOTIATION.
UNIDAD 4 - LEADERSHIP AND NEGOTIATION.
- [SMART TIPS] How to interact?
- How to influence others?
- [SMART TIPS] Basic Rules of Negotiation.
- Laws of Persuasion.
- Key Components of Mental Strength.
- Leadership and Negotiation Quiz.
UNIDAD 5 - CLOSURE. · 4 leccionesUNIDAD 5 - CLOSURE.
UNIDAD 5 - CLOSURE.
- Closure.
- Practice.
- Conflict Resolution in practice.
- Explore my course collection
UNIDAD 6 - COACHING SESSIONS. · 2 leccionesUNIDAD 6 - COACHING SESSIONS.
UNIDAD 6 - COACHING SESSIONS.
- S1 - How to close the Stress cycle and avoid Burnout?
- S2 - How to Define Goals That Last All Year?
Tu certificado lo emite la SEP, no solo una plataforma
Al demostrar la competencia recibes un certificado emitido por la Secretaría de Educación Pública a través del Gobierno del Estado de México: un documento oficial que puedes presentar con confianza ante cualquier empleador o institución.
Tu certificado con INEC
- Lo emite la Secretaría de Educación Pública (SEP), a través del Gobierno del Estado de México
- Documento oficial con folio verificable en línea
- Lo otorga la Universidad Tecnológica Fidel Velázquez
Otras plataformas en línea
- Constancia privada emitida por la misma plataforma
- Solo acredita horas cursadas o asistencia
- Sin respaldo de una autoridad educativa
Tu itinerario, de la inscripción al certificado
- 1
Inscripción con pago único
Pagas $2,800 MXN una sola vez y entras de inmediato al curso.
- 2
Estudias a tu ritmo
6 unidades con videos, lecturas y actividades, disponibles 24/7 durante 12 meses.
- 3
Cuestionarios por unidad
6 cuestionarios para comprobar lo aprendido.
- 4
Certificado
Emitido por la SEP a través del Gobierno del Estado de México, con folio verificable.
Un certificado oficial de la SEP
Muestra · verificable por folio y QR
- Emitido por la Secretaría de Educación Pública (SEP), a través del Gobierno del Estado de México. No es una constancia privada: es un documento oficial, y ese respaldo marca la diferencia frente a otras plataformas en línea.
- Contenido impartido por Héctor Peña • Official Udemy Partner.
- Folio y QR verificables para compartirlo con quien te contrate.
Empieza hoy, a tu ritmo
Un solo pago y acceso inmediato al curso completo durante 12 meses.
- 6 unidades · 37 lecciones · 30 h
- 12 meses de acceso
- 6 cuestionarios de evaluación
- Certificado emitido por la SEP (Gob. del Estado de México) con folio verificable
Sobre tu inscripción
¿Cómo es el pago?
Un solo pago de $2,800 MXN. No hay mensualidades ni cargos recurrentes.
¿Cuánto tiempo tengo acceso?
12 meses desde tu inscripción, 24/7, para avanzar a tu ritmo.
¿Quién imparte el contenido?
El curso es impartido por Héctor Peña • Official Udemy Partner; INEC gestiona tu inscripción, evaluación y certificado.
¿Qué pasa cuando vence mi acceso?
Puedes renovar tu cuenta tú mismo desde la plataforma, sin trámites ni esperas.
