Communication Skills for the Global Workplace
Practical Communication Skills
Lo que serás capaz de hacer
Do you work in a global business, with people from different cultures and countries? Want to improve your communication skills? Then I designed this course for you. Based on over 10 years of coaching people in over 160 multinational companies from around the world. No waffle. No fluff. No time wasting. Just the skills you need. Explained with examples. Supported with tools. Followed with practice and reflection. My focus is on making training PRACTICAL. I wrote a book about how to make training PRACTICAL. I even have a highly rated course on how to make training PRACTICAL here on Udemy (check my profile for more information). And my goal with this course is to make it PRACTICAL. Every section of this course includes: - BUSINESS Related Case Studies - Based on situations REAL people have faced working in the global workplace - PRACTICAL Tools, Techniques and Tips - Actual solutions to the challenges you will face working in the global workplace - Workbooks - To download and use for reference - Practice and Reflection Exercises - Because the ONLY WAY TO LEARN is by practicing and reflection In fact, don't think of this as a course. Think of it as a RESOURCE. You choose the sections that are most relevant to you at this time. Every section is focused on a particular communication skills challenge you will face at work. Challenges like: - Influencing and Persuading Your Stakeholders - Writing Emails That Get Replies - Presenting with Confidence - Navigating Cultural Differences - Managing Conflict - Having Difficult Conversations Each section presents skills you need for these challenges. They come with examples based on real people I have worked with. They explain why the skill is important and how it works. They give you practice and reflection opportunities. My goal is to get you OFF this course and out practicing in the REAL WORLD as quickly as possible. Because it is only when you try things in the real world that the REAL learning begins. I sincerely hope you find this to be a valuable resource. And please don't hesitate to contact me if you have any questions or reflections you would love to share. All the best, Jamie Dixon
- How to influence
- How to write emails that get replies
- How to present with confidence
- How to communicate with different cultures
- How to manage conflict
- How to have difficult conversations
Temario
UNIDAD 1 - Welcome! · 1 leccionesUNIDAD 1 - Welcome!
UNIDAD 1 - Welcome!
- Welcome to Communication Skills for the Global Workplace
UNIDAD 2 - Communicating with and Influencing Your Stakeholders · 13 leccionesUNIDAD 2 - Communicating with and Influencing Your Stakeholders
UNIDAD 2 - Communicating with and Influencing Your Stakeholders
- Communicating with and Influencing Your Stakeholders Introduction
- Building Trust
- Building Goodwill
- Effective Listening
- Active Listening Behaviours
- Active Listening - Quiz
- Building Rapport
- Mirroring and Matching
- Pacing and Leading
- Rapport, Mirroring and Matching and Pacing and Leading - Quiz
- Asking High Gain Questions
- Asking High Gain Questions - Quiz
- Communicating with and Influencing Your Stakeholders Summary
UNIDAD 3 - Email Communication · 16 leccionesUNIDAD 3 - Email Communication
UNIDAD 3 - Email Communication
- Introduction to Email Communication
- What to Think About Before You Write
- A Winning Template for All emails
- Planning and Structuring Your Emails - Quiz
- Writing Clearly
- Writing Clear Paragraphs
- Writing Clear Sentences
- Editing for Clarity
- Improving Readability
- Writing Clearly - Quiz
- Adjusting Written Tone
- Task Vs Relationship Language
- Strong Vs Weak Language
- Positive Vs Negative Language
- Adjusting Written Tone - Quiz
- Email Communication Summary
UNIDAD 4 - Presenting with Confidence · 36 leccionesUNIDAD 4 - Presenting with Confidence
UNIDAD 4 - Presenting with Confidence
- Introduction to Presenting with Confidence
- Why We Get Nervous
- Managing the Nervous Cycle
- Managing Our Nervous Reactions
- Managing Nerves - Quiz
- Presenting On the Spot
- Structuring Your Thoughts
- Getting to the Point
- Practice Presenting On the Spot
- Presenting On the Spot - Quiz
- Presenting with Confident Body Language
- Making Eye Contact
- Using Gestures
- Keeping Your Posture
- Staying Grounded
- Evaluating Your Body Language
- Practice Presenting with Confident Body Language
- Presenting with Confident body Language - Quiz
- Presenting with Confident Voice Control
- Throwing Your Voice
- Slowing Down
- Speaking with a Lower Tone
- Making Your Voice Flow
- Evaluating Your Voice Control
- Practice Presenting with Confident Voice Control
- Presenting with Confident Voice Control - Quiz
- Handling Difficult Questions
- Directly Answer
- Delay It
- Clarify It
- Return It
- Divert It
- Reframe It
- Summary of Handling Difficult Questions
- Handling Difficult Questions - Quiz
- Improving Your Presentation Skills From Here
UNIDAD 5 - Communication Skills for Navigating Cultural Differences · 8 leccionesUNIDAD 5 - Communication Skills for Navigating Cultural Differences
UNIDAD 5 - Communication Skills for Navigating Cultural Differences
- Communication Skills for Navigating Cultural Differences Introduction
- The Email Challenge
- Reviewing Your Email Challenge
- Communicating Across Cultures
- Building Trust Across Cultures
- Disagreeing Across Cultures
- Navigating Cultural Differences - Quiz
- Communication Skills for Navigating Cultural Differences Summary
UNIDAD 6 - Managing Conflict · 6 leccionesUNIDAD 6 - Managing Conflict
UNIDAD 6 - Managing Conflict
- Introduction to Managing Conflict
- 5 Ways of Managing Conflict
- 5 Ways of Managing Conflict - Quiz
- Escalative and De-Escalative Behaviours
- Escalative and De-Escalative Behaviours - Quiz
- Managing Conflict Summary
UNIDAD 7 - Assertive Communication Skills for Difficult Conversations · 7 leccionesUNIDAD 7 - Assertive Communication Skills for Difficult Conversations
UNIDAD 7 - Assertive Communication Skills for Difficult Conversations
- Assertive Communication Skills for Difficult Conversations Introduction
- Exchanging Opinions
- Saying "No"
- Giving Feedback
- Responding to Criticism
- Assertive Communication skills for Difficult Conversations - Quiz
- Assertive Communication Skills for Difficult Conversations Summary
UNIDAD 8 - Before You Go · 1 leccionesUNIDAD 8 - Before You Go
UNIDAD 8 - Before You Go
- Final Message
Tu certificado lo emite la SEP, no solo una plataforma
Al demostrar la competencia recibes un certificado emitido por la Secretaría de Educación Pública a través del Gobierno del Estado de México: un documento oficial que puedes presentar con confianza ante cualquier empleador o institución.
Tu certificado con INEC
- Lo emite la Secretaría de Educación Pública (SEP), a través del Gobierno del Estado de México
- Documento oficial con folio verificable en línea
- Lo otorga la Universidad Tecnológica Fidel Velázquez
Otras plataformas en línea
- Constancia privada emitida por la misma plataforma
- Solo acredita horas cursadas o asistencia
- Sin respaldo de una autoridad educativa
Tu itinerario, de la inscripción al certificado
- 1
Inscripción con pago único
Pagas $2,800 MXN una sola vez y entras de inmediato al curso.
- 2
Estudias a tu ritmo
8 unidades con videos, lecturas y actividades, disponibles 24/7 durante 12 meses.
- 3
Cuestionarios por unidad
15 cuestionarios para comprobar lo aprendido.
- 4
Certificado
Emitido por la SEP a través del Gobierno del Estado de México, con folio verificable.
Un certificado oficial de la SEP
Muestra · verificable por folio y QR
- Emitido por la Secretaría de Educación Pública (SEP), a través del Gobierno del Estado de México. No es una constancia privada: es un documento oficial, y ese respaldo marca la diferencia frente a otras plataformas en línea.
- Contenido impartido por Jamie Dixon.
- Folio y QR verificables para compartirlo con quien te contrate.
Empieza hoy, a tu ritmo
Un solo pago y acceso inmediato al curso completo durante 12 meses.
- 8 unidades · 88 lecciones · 40 h
- 12 meses de acceso
- 15 cuestionarios de evaluación
- Certificado emitido por la SEP (Gob. del Estado de México) con folio verificable
Sobre tu inscripción
¿Cómo es el pago?
Un solo pago de $2,800 MXN. No hay mensualidades ni cargos recurrentes.
¿Cuánto tiempo tengo acceso?
12 meses desde tu inscripción, 24/7, para avanzar a tu ritmo.
¿Quién imparte el contenido?
El curso es impartido por Jamie Dixon; INEC gestiona tu inscripción, evaluación y certificado.
¿Qué pasa cuando vence mi acceso?
Puedes renovar tu cuenta tú mismo desde la plataforma, sin trámites ni esperas.
